Our Service and Guarantees [Corporate Supplies & Deliveries]
COOLCOLOURS- Brainworx Consult’s general “Terms and Conditions” apply to every proposal. A copy of these “Terms and Conditions” is available on request.
PRICING AND PAYMENT TERMS:
– All prices quoted are net and include VAT.
– If individual items are not delivered, the client may withhold payment.
– Payment may not be withheld on any invoices whatsoever if the order has only be partially filled.
– Prices quoted include initial delivery and packages. Please check with your Sales Consultant to confirm the date and times of delivery to your area.
– No COD delivery will be made unless the invoice is settled in full at the time of the delivery.
– Delivery teams are instructed to return stock to COOLCOLOURS-Brainworx Consult if full payment is not received.
– Please Note: Should payment for a COD order be made by cheque a 7-10 day clearance period will be applicable before goods are released. If payment is made by EFT, a 3 day clearance period will apply.
– All quotes / orders must be confirmed by signing an official order as well as signing this “Service and Guarantee document.
– Verbal orders will not be acceptable.
– Please confirm a more accurate lead time on placement of orders with your Sales Consultant.
– Please note no ‘made to order’ or ‘special’ items’ may be cancelled, returned, or exchanged.
All prices quoted are valid for a period of 30 days unless otherwise stated.
All items carry guarantee against faulty packaging/on transit defects . Please ask your Sales Consultant for the specific guarantees for items quoted on.
DELIVERY AND INSTALLATION:
– Items will be delivered within 4-5 working days.
– Should any delay arise, we will advise on the appropriate lead time.
– Under no circumstances may goods be returned to COOLCOLOURS-Brainworx Consult after delivery without prior written agreement.
– Once goods have been received, the responsibility for care of the items will be with the Customer.
– COOLCOLOURS-Brainworx Consult requires that a Company Representative is available at the time of delivery to check the delivery and sign relevant documentation.
All deliveries will be confirmed with the Customer, the day prior to delivery.
– In many cases, if installation/assembly is required, the delivery and installation can not be completed on the same day, because of the nature and size of the installation. Your COOLCOLOURS-Brainworx Consultant will advise you on this. In such cases installation will occur the day after delivery.
– Any changes to layout and deliveries made after initial delivery and installation will be for the Client’s account and calculated at an hourly rate.
– Should the Client request delivery or installation outside of the specific working hours of COOLCOLOURS-Brainworx Consult, it will be calculated at an hourly rate.
– Storage costs will apply for any customer delivery delays exceeding 5hrs. Please check the weekly storage rate with your Sales Consultant.
Local Production Terms & Conditions
Our minimum order quantity on Branding is as follows:
- 0 to 24 units : R1200 surcharge
- 25 to 50 units : R250 set up fee cost per design
- 51 to 100 units : R150 set up fee per design
- 101 and over free
Kindly take note of the below regarding the lead times for branding:
- Artwork gets done within 24 hours from quote approval provided the logos are supplied to us in the correct format.
- Sampling starts only when the artwork is approved.
- 51 units and above sample produced in 72HRS to 7DAYS from artwork approval.
Terms and conditions – local production
- All branding prices are valid for 1 month. All stock prices are valid for 7 days from quoting.
- Quotes are based on estimated prices; a more accurate price will be confirmed once a sample is made up.
- Heat transfer prices excluding weeding
- Artwork: all pantone colours, logos etc. must be provided by the customer. Artwork should be supplied in Vector / AI or high resolution Pdf formats. Any artwork to be re-drawn will be charged @ R250 per hour
- Prices for blank stock do not include transport direct to customer. Alternatively, should you require direct delivery for blank stock, please advise on order confirmation to receive a quote accordingly. On branded orders the quote would have included transport direct to your door.
- Please note we can only reserve stock for 48 hours
- Payment: 100% payment prior to starting the branding order for all customers. Please allow for final payments to reflect in our account before goods are collected
- Artwork and sampling will only commence on quote approval
- Once artwork is approved, a sample will be made as per the approved artwork. Should the customer make changes thereafter an additional fee will be charged for each change made
- Any artwork to be re-drawn will be charged @ R250 per hour
- Production will only commence once a sample is approved in writing
- Production lead times will be specified once the job has been planned and sample approved
- Reject rate : We allow for a 1% reject rate on all orders
- Should sampling be done and the customer decides to cancel, there will be a Digitizing charge of R250 per logo
- Please note if we have received an official order and have to move stock, there will be a 15% surcharge if the order is cancelled after moving the stock.
- Please note if you do not place the order and we make up a sample, we will invoice you for the sample with a setup fee of R350.